Lissen: AI-Powered Customer Insights Platform
Developed an AI platform for Lissen to analyze customer feedback from various channels, providing actionable insights and sentiment analysis.
Client
Lissen Analytics
Technologies
- NLP
- Sentiment Analysis
- Machine Learning
- Data Visualization
- AI Insights
Key Outcomes
- Deeper customer understanding
- Faster issue resolution
- Improved product development
- Enhanced customer satisfaction
Lissen.com aimed to help businesses understand their customers better by analyzing feedback from diverse sources like reviews, social media, and support tickets. The challenge was to process vast amounts of unstructured text data and extract meaningful, actionable insights using AI.
The Algonix Solution:
We built an intelligent AI-powered customer insights platform for Lissen. The system leveraged advanced Natural Language Processing (NLP) and machine learning techniques:
- Multi-Channel Data Ingestion: Collected customer feedback from various sources (e.g., Zendesk, Twitter, App Store reviews, survey responses).
- Sentiment Analysis: AI models accurately determined the sentiment (positive, negative, neutral) of customer comments.
- Topic Extraction & Categorization: Automatically identified key themes and topics discussed in the feedback, categorizing them for easy analysis.
- Trend Detection: Detected emerging trends and shifts in customer sentiment over time.
- Actionable Insights Dashboard: Provided a user-friendly dashboard with visualizations and summaries of insights, allowing businesses to quickly identify areas for improvement.
- Alert System: Notified businesses of critical issues or sudden drops in sentiment.
Key Technologies Used:
- Python (NLTK, SpaCy, Transformers) for NLP
- TensorFlow/PyTorch for Machine Learning
- Next.js & D3.js for Interactive Dashboard
- Elasticsearch for Data Indexing & Search
- Google Cloud Platform for Scalable Infrastructure
Outcome & Impact:
- Deeper Customer Understanding: Businesses gained unprecedented insights into customer needs and pain points.
- Faster Issue Resolution: Proactive identification of critical feedback.
- Improved Product Development: Data-driven insights informed product roadmaps.
- Enhanced Customer Satisfaction: By addressing key feedback areas effectively.
Lissen's platform transformed how businesses listened to their customers, turning raw feedback into strategic advantages and fostering stronger customer relationships.